Refunds Policy

Returns & Exchanges
 

EXTENDED CHRISTMAS RETURNS PERIOD

Online Purchases

We are happy to refund items bought online if they are returned within 14 days.

To be eligible for a return, your item must be in the same condition that you received it.

To complete your return, we require proof of purchase. Please place the order slip you received back in with your return package.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Return Postage

To return items, please send them to:

Mad On Crystals

You will be responsible for paying for your own postage costs when returning your item. Unfortunately postage costs are non-refundable unless items are faulty or not as described.

If you are posting an item over £75, consider using a trackable delivery service. We cannot guarantee that we will receive your returned item.

Refunds 

Once your return item is received and checked, we will send you an email with the approval or rejection of your refund. Credit will be applied to your original method of payment. 

Late or Missing Refunds

If you haven’t received a refund yet, first check your PayPal/bank account again. 

Next contact PayPal/bank. There is often a processing time before a refund is posted.

If you have contacted PayPal/bank and still have not received your refund, please contact us at hello@mad-on-crystals.co.uk

 

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